Frequently Asked Questions

Artificial Grass FAQ's

What are you opening hours?

Our office is opening hours are 8am – 5pm, Monday to Friday. However, our show garden is open 24/7, so you can pop down even if we aren’t here.

Do you supply samples?

Yes, we can supply samples free of charge for all our grass range. Just get in touch or fill out the sample form on our website and they will be at your door!

Do you supply only?

Yes, we offer a supply-only service of artificial grass which, can be collected or delivered right to your door. We also sell a wide range of fitting accessories that you might need so there is no need to shop around, as we have it all in one place.

Do you install?

Yes, we have our very own teams of artificial grass masters! Our knowledgeable and professional installers have been fitting artificial grass for over 10 years! Well trained, to meet our high level of standards and provide you with your dream garden.

Please could you give me a quote ?

Yes, we are able to provide rough quotations over the phone or online, just have your measurements ready. If you are happy, then we can get you booked in for that all important site survey, where a more formal quotation will be provided and you will be that one step closer to getting your brand new lawn.

When is your show garden open?

Our show garden is accessible 24/7! So, whatever time you want to take a look you can, just remember that we are only in the office 8am – 5pm to answer any questions you might have.

What widths do your grasses come in?

All of our grasses come in 2m and 4m widths, with a length of up to 25m which can be cut down to your required size.

Do you do a striped artificial grass?

No, none of the grasses in our grass range are striped.

Do you sell sleepers?

Yes, we sell sleepers, as well as a range of other artificial grass products and tools. To find out more, pop in or give our office a call.

Do you install sleepers?

We are able to install sleepers in any of our artificial grass jobs. Just ask one of our lovely office team members or salesperson when they come out and visit.

How much is it to install per square meter?

This is tricky to put a figure on as there are so many factors that affects the price of an installation. No garden is the same and we wouldn’t want to suggest they are with a cost per square meter for installation. Have no fear, we are more than happy to give you a rough quotation over the phone or online, where will be able to discuss your requirements and provide an estimate, tailored to you.

Are your grasses pet friendly?

Yes, all our grasses are pet-friendly. However, we recommend shorter piles as its easier to clean up after those adorable furry friends of ours.

Do you sell offcuts?

Yes, we do it just all depends on what we have in. Just give the office a call to see what is available and we can go from there.

Areas that we cover?

We cover the majority of the North-West including anywhere in Cheshire, most of Manchester, Staffordshire, and anywhere in between. If you aren’t sure, then get in touch and we will be able to tell you if we are able to get to you.

What goes under the Artificial Grass?

A well thought out, tried and tested, compact, draining sub-base, comprised of MOT grade stone and crushed granite sand. This is along with edging and a weed-proof membrane which, helps fix the grass and keep away those pesky weeds. To find out more get in touch or why not take a look at our installation process page where everything is explained in a little more detail.

What type of membrane do you use?

We use our own unique weed-proof membrane, which has been through many tests to perfect. We lay this directly under the artificial grass to help prevent weeds and other stuff from ruining your artificial grass.

What material is your putting green grass?

Our putting green product is the same polypropene plastics and latex backing as our other artificial grasses however, it is manufactured specially, to form a smooth surface for putting on.

Are you open on the weekend?

We aren’t open on the weekends or any bank holidays but, our show garden is! You may not get to see our faces at this time but leave us a message via, FB, Instagram, Whatsapp, Email, or voicemail and we will get back to you as soon as possible.

Do you offer payment options?

We accept bank transfer and card payments (including AMEX and Mastercard). However, no finance options are available.

Can I book a visit?

Of course you can book a visit! Just fill out one of our enquiry forms, or give the office a call and we will help get this sorted for you. Our salespeople are itching to see how they can make your dream garden, a reality.

Does the grass come with a guarantee?

Yes, our artificial grass and our installations come with a 10 year guarantee. That’s how much we believe in our products and services.

What disinfectant would you suggest for me to clean my grass with?

You can use diluted, household disinfectant with warm water to clean the grass, we also sell an artificial grass cleaning product that is antibacterial and deodorising. Give it a good brush in and rinse it off and you should be good to go.

Do you deliver?

Yes, we offer a local delivery service across the North West of England.

What the difference between 3G and 4G pitches.

With 3G artificial grass pitches, it is required to complete a rubber and sand infill. Whereas, a 4G artificial grass pitch only requires a sand dressing to support the pile.

What is the best and most effective product to rid use of the smell?

The best thing is to make sure you are rinsing it down most days as this will help it not linger. However, you can use diluted household disinfectant with warm water to clean the grass. We also sell an artificial grass cleaning product that is antibacterial and deodorising. Give it a good brush in and rinse it off and you should be good to go.

What grass do you recommend for dogs?

We recommend our shorter pile grasses, 25mm and 30mm as they are easier to clean up after those adorable furry friends of ours. However, we always say it personal preference as all of our grasses are pet-friendly.

What is the approximate cost of a putting green?

The installation price varies depending on your requirements, but it does tend to be slightly more than a normal artificial grass installation. No garden is the same but, we are more than happy to give you a rough quotation over the phone or online, where will be able to discuss your requirements and provide an estimate tailored to you.

What in your opinion is the best for a luxury look?

That luxury look varies from person to person and we would say it’s all up to you, and your personal preference. Our opinion is that a longer pile grasses such as a 40mm, gives off a richer, more luxurious feel.

Are you a nationwide company or just the North-West?

Currently, we just operate in the North West of England but that’s not to say we won’t in the future.

Are any of your grasses latex free?

Yes, one of our products has polyurethane backing rather than latex. Give our office a call if you would like to find out more about this option.

Does the grass get hot in weather?

Artificial grass is like any other surface and when the weather gets warmer the grass gets warmer. A sand infill can help to decrease this as an optional extra on an installation or just on those extremely hot days, give the grass a hose down before using it. That should cool it down for you to catch those rays!

How to clean and maintain the grass?

It’s simple, rinsing it down regularly, the occasional diluted disinfected and a good stiff brushing every now and then will keep your lawn looking fresh. If it ever gets too much, we do offer a maintenance service where we will give your lawn a deep clean and make it look as good as when it was installed! Take a look at our page on it or get in touch, we would be happy to help.

Still Got a question?

VISIT OUR SHOW GARDEN

Why not pop by and see us? We’d love to have you. We’re based in Chelford and our show garden is 24/7. So even if we’re out of the office, you can still take a look around at our amazing products and see what the fuss is about for yourself.

We’re located on Alderley Road at Chelford near Macclesfield, SK11 9AP. You’ll know it’s us when you see the giant cow outside!

OUR EXPERT TEAM IS HERE TO HELP...
Detailed product knowledge & professional every step of the way!