IMPORTANT
Our office is shut from the 23rd of December and will reopen on the 5th of January.
Our yard is shut from the 21st of December and will reopen on the 6th of January.
Enquires will be answered once we are back and we look forward to helping you with your artificial grass needs.

Frequently Asked Questions

Artificial Grass FAQ's

What are you opening hours?

The office at Cheshire Artificial Grass is open between the hours of 8am – 5pm, Monday to Friday. The warehouse is open 8am – 4pm, Monday to Friday. We are Shut for bank holidays and Christmas. However, our show garden is open 24/7, so you can pop down even if we aren’t here.

Do you supply samples?

Yes, we can supply samples free of charge for all of our grass range. We also do bring samples along to any site survey, which can be left with you. Just get in touch or fill out the sample form on our website and they will be at your door!

Do you supply only?

Yes, we offer a supply-only service of artificial grass which, can be collected or delivered right to your door. We also sell a wide range of fitting accessories that you might need. So if it for a job or even just your own garden, there is no need to shop around, as we have it all in one place. To find out more on what we have in stock, call or message on the number in the menu bar.

Do you install?

Yes, we have our very own teams of artificial grass masters! Our knowledgeable and professional installers have been fitting artificial grass for over 20 years! Well trained, to meet our high level of standards and provide you with your dream garden. Find out more about our installation process here.

Please could you give me a quote ?

Yes, we are able to provide rough quotations over the phone or online, just have your measurements ready. Just get in touch with the office or fill out an enquiry form to start the process. If you are happy with the rough quotation, then we can get you booked in for that all important, free site survey, where a more formal quotation will be provided and you will be that one step closer to getting your brand new artificial lawn.

When is your show garden open?

Our show garden is accessible 24/7, with clear sign to show which grass is which. We have also added some key points around the grass which may help you make a decision. So, whatever time you want to take a look you can, just remember that we are only in the office 8am – 5pm to answer any questions you might have. Find our show garden on the map or just type our address in to Google. 

What widths do your grasses come in?

Artificial grass can come in a variety of widths, but here at Cheshire Artificial Grass we only stock our grasses in 2m and 4m widths, with a length of up to 25m which can be cut down to your required size. 

Do you do a striped artificial grass?

No, none of the grasses in our grass range are striped. There is possibility to achieve the effect by using a power brush, or by installing the grass in strips. This would mean changing the the pile direction on each strip to make striped artificial grass. 

Do you sell & Install sleepers?

Yes, we sell sleepers, as well as a range of other artificial grass products and tools. In terms installation of sleepers, we are able to do this in any of our artificial grass jobs. Just ask one of our lovely office team members or salesperson when they come out and conduct a site survey. To find out more of just buying them, pop in or give our office a call.

Which Artificial Grass is the Best?

A commonly ask question and the answer is simple. Whichever YOU feel is right for YOU! Artificial grass is so advanced now, that there is such a wide variety of types available… and each one claims to be the best. It can also depend on what the area is mostly going to be used for. High traffic areas and pet owners be better with a short, C-shaped fibre artificial grass. Whereas if it’s just too look at, longer, flat fibres will be just fine. But at the end of the day, you’re the one that will look at it so it’s all down to personal preference.

How much is it to install per square meter?

This is tricky to put a figure on as there are so many factors that affects the price of an installation. No garden is the same and we wouldn’t want to suggest they are with a cost per square meter for installation. Have no fear, we are more than happy to give you a rough quotation over the phone or online, where will be able to discuss your requirements and provide an estimate, tailored to you.

Are your grasses pet friendly?

Yes, all our grasses are pet-friendly. There are no nasty toxic coatings and you don’t have to use any chemicals to keep your grass looking green.  However, we do recommend shorter pile artificial lawns, as it’s easier to clean up after those adorable furry friends of ours. Go to our ‘Artificial Grass for Pets‘ page to find out more.

Do you sell artificial grass offcuts?

Yes we do, it just all depends on what we have in. Our offcuts tend to be smaller than a 4m x 3m, in a variety of sizes below that. Just get in touch with the office to see what is available and we can go from there.

Areas that we cover?

We cover the majority of the North-West including anywhere in Cheshire, most of Manchester, Staffordshire, and anywhere in between. If you aren’t sure, then get in touch and we will be able to tell you if we are able to get to you.

What goes under the Artificial Grass?

A well thought out, tried and tested, compact, draining sub-base, comprised of MOT grade stone and crushed granite sand. This is along with edging and a weed-proof membrane which, helps fix the grass and keep away those pesky weeds. To find out more get in touch or why not take a look at our installation process page where everything is explained in a little more detail.

What type of membrane do you use?

We use our own unique weed-proof membrane, which has been through many tests to perfect. We lay this directly under the artificial grass to help prevent weeds and other stuff from ruining your artificial grass.

What material is your putting green grass?

Our putting green product is the same polypropene plastics and latex backing as our other artificial grasses however, it is manufactured specially, to form a smooth surface for putting on.

Are you open on the weekend?

We aren’t open on the weekends or any bank holidays but, our show garden is! You may not get to see our faces at this time but leave us a message via, Facebook, Instagram, Whatsapp, Email, or voicemail and we will get back to you as soon as possible.

Do you offer payment options?

We accept bank transfer and card payments (including AMEX and Mastercard). However, no finance options are available unfortunately. 

Can I book a visit?

Of course you can book a visit! Just fill out one of our enquiry forms, or give the office a call and we will help get this sorted for you. Our salespeople are itching to see how they can make your dream garden, a reality.

Does the fake grass come with a guarantee?

Yes, our artificial grass and our installations come with a 10 year guarantee. That’s how much we believe in our products and services.

What disinfectant would you suggest for me to clean my grass with?

You can use diluted, household disinfectant with warm water to clean the grass, we also sell an artificial grass cleaning product that is antibacterial and deodorising. Give it a good brush in and rinse it off and you should be good to go.

Do you deliver?

Yes, we offer a local delivery service across the North West of England.

What the difference between 3G and 4G pitches.

With 3G artificial grass pitches, it is required to complete a rubber and sand infill. Whereas, a 4G artificial grass pitch only requires a sand dressing to support the pile.

What is the best and most effective product to rid use of the smell?

The best thing is to make sure you are rinsing it down most days as this will help it not linger. However, you can use diluted household disinfectant with warm water to clean the grass. We also sell an artificial grass cleaning product that is antibacterial and deodorising. Give it a good brush in and rinse it off and you should be good to go.

What grass do you recommend for dogs?

We recommend our shorter pile grasses, 25mm and 30mm as they are easier to clean up after those adorable furry friends of ours. However, we always say it personal preference as all of our grasses are pet-friendly.

What is the approximate cost of a putting green?

The installation price varies depending on your requirements, but it does tend to be slightly more than a normal artificial grass installation. No garden is the same but, we are more than happy to give you a rough quotation over the phone or online, where will be able to discuss your requirements and provide an estimate tailored to you.

What in your opinion is the best for a luxury look?

That luxury look varies from person to person and we would say it’s all up to you, and your personal preference. Our opinion is that a longer pile grasses such as a 40mm, gives off a richer, more luxurious feel.

Are you a nationwide company or just the North-West?

Currently, we just operate in the North West of England but that’s not to say we won’t in the future.

Are any of your grasses latex free?

Yes, one of our products has polyurethane backing rather than latex. Give our office a call if you would like to find out more about this option.

Does the grass get hot in weather?

Artificial grass is like any other surface and when the weather gets warmer the grass gets warmer. A sand infill can help to decrease this as an optional extra on an installation or just on those extremely hot days, give the grass a hose down before using it. That should cool it down for you to catch those rays!

How to clean and maintain the grass?

It’s simple, rinsing it down regularly, the occasional diluted disinfected and a good stiff brushing every now and then will keep your lawn looking fresh. If it ever gets too much, we do offer a maintenance service where we will give your lawn a deep clean and make it look as good as when it was installed! Take a look at our page on it or get in touch, we would be happy to help.

Still Got a question?

VISIT OUR SHOW GARDEN

Why not pop by and see us? We’d love to have you. We’re based in Chelford and our show garden is 24/7. So even if we’re out of the office, you can still take a look around at our amazing products and see what the fuss is about for yourself.

We’re located on Alderley Road at Chelford near Macclesfield, SK11 9AP. You’ll know it’s us when you see the giant cow outside!

OUR EXPERT TEAM IS HERE TO HELP...
Detailed product knowledge & professional every step of the way!